Arena Cleaning Manager

Arena Cleaning Manager

Reports to Head of Hospitality

  • Location: CBS Arena, Coventry

  • Working Pattern: 5 in 7 days, flexible with hours ability to work early/late and weekends. 35 hours per week, 1 hour unpaid lunch break.

  • Permanent

Roles and Responsibilities:

  • To oversee the cleaning operation of the Arena.

  • To develop and lead your team. To inspire them to deliver exceptional service to our clients and guests.

  • To facilitate day to day clients and operations, ensuring that we are meeting expectations and creating ‘special experiences, one guest at a time’.

  • To review performance and ensure delivery of departmental financial targets.

Health & Safety

  • To maintain H&S compliance and lead a health & safety culture.

  • To review HSE practices within your department and develop.

  • To personally demonstrate that you take responsibility for your own health and safety and that of others.

  • To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.

  • Take responsibility for ensuring that a safe system of work is produced and communicated to subordinates prior to the commencement of the work activity

  • Take responsibility for ensuring that plant and equipment is maintained and fit for purpose. Report any maintenance issues immediately.

  • Manage the safety performance of subordinates and take appropriate action for any breaches in accordance with Company Procedure.

People

  • To build, lead and manage an effective team with clear succession and development plans.

  • To hold regular people communications with your direct reports and in-direct teams to ensure that communication flow is two way and that evidence of action taken is documented.

  • Participate in recruitment to ensure we have people who demonstrate the company vision and values.

Delivering Sustainable Financial Results

  • To manage and ensure that all costs associated with your department are managed and controlled.

  • To ensure that your team understand all relevant areas of financial performance.

  • To take responsibility for the financial management of all event labour scheduling and work closely with HR/staffing team to effectively manage labour spends and foresting.

  • To maintain relationship of external suppliers, ensuring delivery of product within budget and to agreed delivery standards.

Client Relations

  • To ensure that positive and healthy relationships exists with the client and guests.

  • To have regular formal meetings in your venue at which minutes are taken.

Customer Satisfaction

  • To set par stock holding levels for product ranges (inclusive of minimum and maximum stock levels and with a view of centralising core items).

  • To set processes in place for accurate recording of holding stocks, to align with company period end timelines.

  • To ensure that accurate ordering processes are in place and that stock holding levels are managed effectively.

  • To establish waste management procedures and over see waste supplier relations.

Marketing & Competitor Understanding

  • Complete an annual review of benchmarking against competitors and review with line manager.

  • Provide operational insight to drive customer satisfaction in your department.

  • To utilise internal experts when considering new innovations within your department.

Business Excellence

  • To deliver consistently against agreed standards.

  • To demonstrate innovation in all areas of your operation.

  • To take pride in your business and share agreed standards with your team.

  • Management of the recruitment process and procedure that ensures correct practice.

  • Ensuring staff are trained in their responsibilities and safe systems of work and the registers of training records are completed and current.

  • Team members are developed and mentored to the next level.

  • Formal appraisals are undertaken.

  • A succession plan is developed for the department.

  • Temporary and contract team members are developed and integrated effectively.

  • Management controls are developed and implemented, risks are minimised and return maximised.

  • That there is a focus on the long term, not just the daily task.

  • Customer feedback is evaluated to inform the rest of the team/ business and used to improve products, services and service delivery systems.

  • Client assets are sustained, maintained and protected.

  • Undertake any other reasonable tasks as requested

Performance Measures:

  • Keeps guests as the focal point of all activity and continually creates positive guest experiences with superior quality, value and service.

  • Continually focuses on and builds talent including self-development. Coaches, mentors and manages employee performance. Networks, attracts, develops and retains top talent for today and position what’s next.

  • Aligns structure, people, processes and talent to business objectives and company strategy. Describes the future of the business in compelling terms, promoting partnerships and collaboration.

personal specification

General Scope:

  • Manages service/ support, professional associates, supervisors and/or assistant managers.

  • Is accountable for the performance and results of a team.

  • Adapts departmental plans and priorities to address resource and operational challenges

  • Decisions are guided by policies, resources and business plan; receives moderate guidance from manager

  • Provides subject matter guidance to associates, colleagues and/or customers.

  • Functional Knowledge - Requires a comprehensive understanding of internal and industry standards and principles.

  • Business Expertise - Integrates industry best practices in own area to achieve objectives.

  • Leadership - Manages generally homogeneous teams of professional level or below; adapts plans and sets priorities to meet service and/or operational challenges.

  • Problem Solving - Identifies and resolves moderately complex business problems.

  • Impact - Impacts the level of service and the team’s ability to meet quality, volume and timeliness of objectives. Guided by department policies, resource requirements, budgets and the business plan.

  • Interpersonal Skills - Guides, influences and persuades others internally and/or externally.

  • Talent Development - Understands self and associates’ strengths, weaknesses, and interdependencies; creates development and learning opportunities to support development plans.

  • Collaboration & Teamwork - Ensures that the purpose, integrity and importance of the team are clarified; guides the setting and execution of specific and measurable team goals and objectives.

  • Championing Guest Needs - Utilizes systems, processes, and procedures that ensure positive guest experiences.

  • Innovation - Encourages and values innovative ideas, perceptions and suggestions; seeks out others to foster an innovative work environment.

  • Action Management - Develops and implements business goals while remaining flexible in responding to unexpected or day-to-day changes.

Relevant Qualifications and Skills:

Total years’ experience: 1-3

Years of Management experience:0-1

Essential Experience:

  • 3 years’ experience in a demanding housekeeping environment.

  • Ability to lead others.

  • Excellent written and verbal communication skills.

  • P&L understanding.

Desirable Experience

  • Stadium/Conference experience.

  • Experience of working with a client group.

Benefits:

  • Onsite free car parking.

  • Subsidised canteen.

  • Company pension scheme.

  • Death in service.

To apply, please email arenarecruitment@cbsarena.co.uk

Richard Hunter

I am the founder of SocialSidekick and the Marketing Manager at Coventry Building Society Arena.

I have worked in digital marketing and web design since 2006. My specialisms include social media marketing, eCommerce and advertising.

You can contact me via this website.

https://www.socialsidekick.co.uk
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