Arena Cleaning Manager
Reports to Head of Hospitality
Location: CBS Arena, Coventry
Working Pattern: 5 in 7 days, flexible with hours ability to work early/late and weekends. 35 hours per week, 1 hour unpaid lunch break.
Permanent
Roles and Responsibilities:
To oversee the cleaning operation of the Arena.
To develop and lead your team. To inspire them to deliver exceptional service to our clients and guests.
To facilitate day to day clients and operations, ensuring that we are meeting expectations and creating ‘special experiences, one guest at a time’.
To review performance and ensure delivery of departmental financial targets.
Health & Safety
To maintain H&S compliance and lead a health & safety culture.
To review HSE practices within your department and develop.
To personally demonstrate that you take responsibility for your own health and safety and that of others.
To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
Take responsibility for ensuring that a safe system of work is produced and communicated to subordinates prior to the commencement of the work activity
Take responsibility for ensuring that plant and equipment is maintained and fit for purpose. Report any maintenance issues immediately.
Manage the safety performance of subordinates and take appropriate action for any breaches in accordance with Company Procedure.
People
To build, lead and manage an effective team with clear succession and development plans.
To hold regular people communications with your direct reports and in-direct teams to ensure that communication flow is two way and that evidence of action taken is documented.
Participate in recruitment to ensure we have people who demonstrate the company vision and values.
Delivering Sustainable Financial Results
To manage and ensure that all costs associated with your department are managed and controlled.
To ensure that your team understand all relevant areas of financial performance.
To take responsibility for the financial management of all event labour scheduling and work closely with HR/staffing team to effectively manage labour spends and foresting.
To maintain relationship of external suppliers, ensuring delivery of product within budget and to agreed delivery standards.
Client Relations
To ensure that positive and healthy relationships exists with the client and guests.
To have regular formal meetings in your venue at which minutes are taken.
Customer Satisfaction
To set par stock holding levels for product ranges (inclusive of minimum and maximum stock levels and with a view of centralising core items).
To set processes in place for accurate recording of holding stocks, to align with company period end timelines.
To ensure that accurate ordering processes are in place and that stock holding levels are managed effectively.
To establish waste management procedures and over see waste supplier relations.
Marketing & Competitor Understanding
Complete an annual review of benchmarking against competitors and review with line manager.
Provide operational insight to drive customer satisfaction in your department.
To utilise internal experts when considering new innovations within your department.
Business Excellence
To deliver consistently against agreed standards.
To demonstrate innovation in all areas of your operation.
To take pride in your business and share agreed standards with your team.
Management of the recruitment process and procedure that ensures correct practice.
Ensuring staff are trained in their responsibilities and safe systems of work and the registers of training records are completed and current.
Team members are developed and mentored to the next level.
Formal appraisals are undertaken.
A succession plan is developed for the department.
Temporary and contract team members are developed and integrated effectively.
Management controls are developed and implemented, risks are minimised and return maximised.
That there is a focus on the long term, not just the daily task.
Customer feedback is evaluated to inform the rest of the team/ business and used to improve products, services and service delivery systems.
Client assets are sustained, maintained and protected.
Undertake any other reasonable tasks as requested
Performance Measures:
Keeps guests as the focal point of all activity and continually creates positive guest experiences with superior quality, value and service.
Continually focuses on and builds talent including self-development. Coaches, mentors and manages employee performance. Networks, attracts, develops and retains top talent for today and position what’s next.
Aligns structure, people, processes and talent to business objectives and company strategy. Describes the future of the business in compelling terms, promoting partnerships and collaboration.
personal specification
General Scope:
Manages service/ support, professional associates, supervisors and/or assistant managers.
Is accountable for the performance and results of a team.
Adapts departmental plans and priorities to address resource and operational challenges
Decisions are guided by policies, resources and business plan; receives moderate guidance from manager
Provides subject matter guidance to associates, colleagues and/or customers.
Functional Knowledge - Requires a comprehensive understanding of internal and industry standards and principles.
Business Expertise - Integrates industry best practices in own area to achieve objectives.
Leadership - Manages generally homogeneous teams of professional level or below; adapts plans and sets priorities to meet service and/or operational challenges.
Problem Solving - Identifies and resolves moderately complex business problems.
Impact - Impacts the level of service and the team’s ability to meet quality, volume and timeliness of objectives. Guided by department policies, resource requirements, budgets and the business plan.
Interpersonal Skills - Guides, influences and persuades others internally and/or externally.
Talent Development - Understands self and associates’ strengths, weaknesses, and interdependencies; creates development and learning opportunities to support development plans.
Collaboration & Teamwork - Ensures that the purpose, integrity and importance of the team are clarified; guides the setting and execution of specific and measurable team goals and objectives.
Championing Guest Needs - Utilizes systems, processes, and procedures that ensure positive guest experiences.
Innovation - Encourages and values innovative ideas, perceptions and suggestions; seeks out others to foster an innovative work environment.
Action Management - Develops and implements business goals while remaining flexible in responding to unexpected or day-to-day changes.
Relevant Qualifications and Skills:
Total years’ experience: 1-3
Years of Management experience:0-1
Essential Experience:
3 years’ experience in a demanding housekeeping environment.
Ability to lead others.
Excellent written and verbal communication skills.
P&L understanding.
Desirable Experience
Stadium/Conference experience.
Experience of working with a client group.
Benefits:
Onsite free car parking.
Subsidised canteen.
Company pension scheme.
Death in service.
To apply, please email arenarecruitment@cbsarena.co.uk
